Return And Refund Policy

Return and Refund Policy for iClothings

Thank you for shopping with iClothings! We specialize in high-quality clothing and are committed to ensuring your satisfaction. To provide a seamless shopping experience, we’ve outlined our return and refund policy below.

1. Return Window

We offer a 30-day return window starting from the date you receive your order. If you are not completely satisfied with your purchase, you may request a return within this period.

To qualify for a return, the item(s) must meet the following conditions:

  • The product must be new and unused.
  • All original tags, labels, and packaging must be intact.
  • The item must be unworn and unwashed.

2. How to Initiate a Return

To start the return process:

  1. Contact our customer service team at support@iclothings.com within 30 days of receiving your order.
  2. Provide the following details:
    • Your order number.
    • The item(s) you wish to return.
    • The reason for your return (optional but helpful).

Once we receive your request, we will provide a Return Authorization and detailed return instructions.
Note: Returns will not be accepted without prior approval.

3. Return Shipping Costs

  • Defective or Incorrect Items: If the product is defective, damaged, or incorrect, we will cover the return shipping cost and provide a prepaid return label.
  • Change of Mind (Customer Remorse): For non-defective returns, you will be responsible for the return shipping cost. We recommend using a trackable shipping service to ensure your return arrives safely.

4. Accepted Product Conditions for Returns

We can only accept returns for items that meet the following criteria:

  • The product is unused and in its original condition.
  • All tags and packaging are intact.
  • The item has not been washed, worn, or altered in any way.

Please Note: For hygiene reasons, the following items are non-returnable unless defective:

  • Lingerie, swimwear, or other intimate apparel.

5. Restocking Fees

We do not charge restocking fees. However, you are responsible for the return shipping cost, if applicable.

6. Refunds

After receiving and inspecting your returned item(s), we will notify you of the refund status.
If approved:

  • Your refund will be processed to your original payment method.
  • Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.

7. Exchanges

If you wish to exchange an item (e.g., for a different size, color, or style):

Exchanges are available for:

  • Defective, damaged, or incorrect items: We will cover the shipping costs for exchanges caused by our error.
  • Customer preference: You will be responsible for both the return shipping and the shipping cost for the new item.

Note: If the requested item is out of stock, we will notify you and issue a refund instead.

8. Damaged, Defective, or Incorrect Products

If your item arrives damaged, defective, or incorrect:

  1. Contact us immediately at support@iclothings.com.
  2. Provide:
    • Your order number.
    • Photos of the damaged or incorrect item(s).
    • A brief description of the issue.

We will promptly offer a replacement or a full refund for faulty items.

9. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Lingerie, swimwear, or other intimate apparel.
  • Earrings or other pierced jewelry.
  • Gift cards or vouchers.

10. Customer Responsibility

  • Ensure that returned items meet our return conditions.
  • Items returned in a used, damaged, or unauthorized state will not be accepted, and refunds will not be issued.

CONTACT INFORMATION:

Trade name: iClothings

Phone number: +35314605806

Email: support@iclothings.com

Physical address: Unit 6, Oak Rd, Western Business Park, Dublin, D12 TCN3, Ireland